PRIVACY POLICY
The terms contained herein (the “Privacy Policy”) concern access to and use of www.zazamona.com (the “Site”).
By using the Site, the User fully and completely accepts the terms of zazamona Sàrl Privacy Policy.
zazamona Sàrl respects your privacy and the right to control your personal data. We want to be transparent about what data we collect and why.
zazamona Sàrl Privacy Policy describes what data we collect, the purpose of the processing, how you can control your own data, and how to contact us. This Privacy Policy applies when you use apps, web pages, and services that are included in an app or on a website managed by zazamona Sàrl.
The following policy for www.zazamona.com is relevant to our online e-commerce boutique.
The Federal Data Protection Law, or Loi fédérale sur la Protection des Données (LPD), is applied. When mentioned, the GDPR (General Data Protection Regulation) is applied.
- The legal basis for data collection is set out in Art.6 (1)(f) GDPR.
- The collection and use of personal data are at the request of the User and can be demanded according to Art. 6 (1)(b) GDPR for the performance of a contract between the User and zazamona Sàrl or prior to entering into a contract. Where it is permitted by Art. 6 (1)(b) and necessary to the performance of the contract between the User and zazamona Sàrl, the processing of your personal data will be communicated to third parties. Such third parties are the logistics companies that handle and deliver your orders and the various payment service providers that you have selected to purchase your order and with whom you have shared your payment information. The above-mentioned third parties can only use your personal data for these exclusive purposes.
- You have given your consent to the processing of your data set out in Art. 6 (1)(a).
https://gdpr-info.eu/art-6-gdpr/
The Online Shop is operated by zazamona Sàrl and the company registration number is CHE- 282.061.121.
Individual agreements concluded with the customer shall take precedence over these GTC. Opposing conditions of the customer are not recognised.
zazamona Sàrl reserves the right to change these GTC at any time. All changes become effective with the publication of the new GTC on the Website. The relevant time for the applicability of the valid GTC is the date of the submission of the binding order to us when purchasing a product. Please read these terms and conditions carefully before placing a binding order. By placing a binding order, you agree to the following terms and conditions as well as our Privacy Policy and declare that you are authorised to conclude legally binding contracts and that you are at least 18 years old.
When you visit the Site, zazamona Sàrl collects your information from you as a customer. Some of this information will be registered temporarily on log files on our server. This type of information is what your web browser sends automatically.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
For collected information under “Order Information”, when you make a purchase through the Site, we collect certain information regarding your name, billing and shipping address, and payment information.
zazamona Sàrl registers personal data:
- Once you enter your personal information such as email address or your mobile phone number on the Site
- If you contact us via email, WhatsApp, phone or our social media
- If you sign up via our Newsletter
- When you visit us on our website including but not limited to traffic data, location data, weblogs, other communication data such as IP address, type of device, operating system, type of browser.
- As a customer, you provide your consent by subscribing to our newsletter. In doing so, you agree that your personal information be used for marketing purposes for the services you are exposed to where you are asked to fill in your personal information. We also collect the name you have provided, your email and IP address.
The Site may also include tracking technologies such as ‘cookies’ – small data file identifiers transferred to your computer or mobile device to recognize your browser or mobile device and transfer information about you and your use of our Site. By browsing our website, you also agree that we may add these cookies.
Cookies automatically help us provide a tailored experience when you visit the Site. This will store the information about your use and the pages that you visit. This can include but is not limited to technical information about your device and Internet connection such as operating system, browser version, IP address, cookies, and unique identifiers.
By enabling cookies, we are able to register the frequency of use, the number of visitors on our Site as well as their behaviour, to reinforce the security of our website and to help you navigate around our Site. By visiting our website, we can recognize you directly or through the use of third-party technology. You may disable cookies in your browser settings, but some parts of the Site may not be fully available or functional without cookies.
At zazamona Sàrl, we are transparent when it comes to how we collect and analyze your data. We have decided to share both tools that we will be using:
- Google Analytics
Google Analytics helps us track data about visitors browsing our Site and may store cookies on your computer. On this page, we will refer to Google Analytics as “gat. anonymizeIp();“ so as to guarantee IP Masking. If the concealing of IP addresses is activated, Google abbreviates IP addresses within EU member states or other member states of the Agreement within the European Economic Area to avoid tracing back to your identity. Google takes into account the clauses laid out in the “Swiss-US Privacy Shield” (www.privacyshield.com) and stipulates an adequate level of data protection. Google uses the collected information to evaluate the use of our Site and drafts reports to provide other services that may be of use to the zazamona Sàrl. If you would like more information, please check out the following link:
www.google.com/intl/de/analytics/privacyoverview.html.
If you’d like to opt-out, you can download the plug-in with the following link:
tools.google.com/dlpage/gaoptout?hl=de.
You will notice at the bottom left-hand corner, our integrated social media plug-ins that will help you discover more about our world. We have:
By clicking on one of our plug-ins, a direct connection between your browser and the specific plug-in is established. Our social media profiles will pick up on your visit through your IP address. Please be aware that we do not have any knowledge of the information that has been transmitted or their use through our different social media servers. You’re able to find more information about their privacy policy on their respective websites.
As mentioned above, as a customer, you may fill out a consent form by subscribing to our newsletter. In doing so, you agree that your personal information be used for marketing purposes for the services you are exposed to where you are asked to fill in your personal information. We also collect the name you have provided, your email and IP address.
This kind of data is used to authenticate our subscribers upon subscription, to send them our newsletters and to record whether our emails have been opened and read. Your data will be processed by Sendinblue. Please be aware that you can opt-out of our newsletters at any given time by unsubscribing.
You can find more information about Sendinblue via the following link:
zazamona Sàrl processes personal data for the purposes stated below and for any additional purposes stated at the time of collection:
- To complete your zazamona orders
- To send you updates about our collections and work through our newsletters
- To offer you potential discounts or promotions, based on your personal data collected through your newsletter subscription and/or order
- In order to manage your customer profile, we may conduct analyses and market research
- To obtain statistical data about the behaviour and patterns of our customers at an aggregated level
- To develop, deliver and improve our products and services through the analysis of your behaviour on our website
- Personal data is also used for analysis to perform segmentation and profiling to develop targeted offers and services that may be of interest to you
- To contact you and send you information about our products and services by SMS, email, push, or other digital contact routes such as social media. Please note that you may decline this contact at any time
- To help us develop our site to be more user-friendly, of use to you and to enhance your user experience through your device
- To communicate changes in our terms and policies
In order for you to purchase our product(s) and to receive your zazamona order, we collaborate with third parties that handle personal data within the EU/EEA and maintain the same level of protection.
Please note that where it is permitted by Art. 6 (1)(b) and necessary to the performance of the contract between the User and zazamona Sàrl, the processing of your personal data will be communicated to third parties such as the logistics companies that handle and deliver your orders and the payment service providers that you have selected to purchase your order and with whom you have shared your payment information. The above-mentioned third parties can only use your personal data for these exclusive purposes.
When you shop on the Site, you provide permission to zazamona Sàrl to register, store and process information and personal data related to your order.
On the basis of legitimate interest as defined in Art. 6(1)(f) GDPR, you have the right, according to Art. 21 GDPR, to object to the processing of your personal data provided that there are inherent reasons in a particular situation or that your data is used for the purposes of prospecting. In this case, just head down to the bottom of this page and you can contact us at any time to withdraw your consent.
Because the processing of your personal data is in accordance with current legislation, zazamona Sàrl will retain your personal data as long as you are a customer with us. Your personal data is retained to complete orders or to send you, our newsletter. After a period of 3 years of no activity, we will no longer use your information as it will be deemed irrelevant or unnecessary for analysis and direct marketing. Some information may be retained longer when required by other legal requirements. All handling of personal data is completed with security and confidentiality as our priority.
You have rights regarding your personal data and you are able to maintain control over your information and what is saved.
- You can contact us and we can let you know if any data concerning you is processed or not (Art.15 GDPR)
- We can rectify data that is found to be incorrect (Art.16 GDPR) or restrict the treatment of your data (Art.18 GDPR) upon request
- You can also at any time request that your data be deleted or that its use be limited by contacting us (Art.17 GDPR)
- You can withdraw your consent at any time (Art.7(3) GDPR)
- You also have the right to lodge a complaint by contacting the Data Protection Authority in your country (Art.77 GDPR) by clicking on this link: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
You can at any time refrain from receiving marketing communications from us by clicking “unsubscribe” in the email communications that we send you. You are always welcome to contact our customer service to help you decline our communications. You can contact us at any time via email at talktous@zazamona.com.
For further information about personal data management or if you have any questions, feel free to contact us at: talktous@zazamona.com
Please note that we may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
This privacy policy applies to:
zazamona Sàrl
Company registration number: CHE-282.061.121
This privacy policy applies from 06/07/2021.
FAQ
We use GOTS certified organic cotton for 95% of your zazamona shorts. The other 5% is elastane which is needed to give your shorts that stretchy feel.
The OEKO-TEX & BCI certified factory that makes your zazamona shorts is located in the North of Portugal, close to Porto. It is a family-owned business that has been in the industry for the last 25 years and produces for big and small brands.
Our sizes run from XS to L. You can find our size guide on each of our product pages. Each model featured on our website is wearing their regular size. Our shorts are tight fitting, so just make sure to measure yourself with our sizing guide.
Prices are shown in Swiss Franc (CHF).
If you placed an order and wish to cancel, please contact us at talktous@zazamona.com with your order number to proceed. Once we have processed your order, it cannot be cancelled. Please check your items in the cart before ordering.
Yes, we do shop internationally. Please note that shipping costs may vary depending on the location and weight of the package. As of now, we do not include duty or custom charges that may be incurred upon shipment to countries outside of Switzerland. We are currently working on finding the best courier service to provide a DDP (Delivered Duty Paid) customs clearance solution to make the delivery process smoother. We will let you know here once we have found our match.
We work with the Swiss Post for all deliveries. For the EU and the rest of the world, the Swiss Post partners with the local post of your delivery country. We are not responsible for any import VAT or customs fees that may be charged upon delivery of the package. We are currently working on finding the best courier service to provide a DDP (Delivered Duty Paid) customs clearance solution to make the delivery process smoother. We will let you know here once we have found our match.
We offer free delivery on all orders to Switzerland and on orders above €150 to the EU. This does not include any applicable VAT and customs fees for deliveries outside of Switzerland.
Once submitted, orders are processed and dispatched as soon as possible from our warehouse in Geneva, Switzerland. This excludes Saturday, Sunday and Swiss public holidays. Please allow 24 hours for your order to be processed. A tracking link will be provided to you once your order has been shipped.
The delivery time frame for orders to Switzerland is estimated between 1-2 business days, to the EU between 2-7 business days and to the rest of the world, 10-15 days depending on the delivery country. If you need a more specific time frame, please contact us at talktous@zazamona.com and we will try to help!
Please note that transit times start from the date the order is shipped.
If you have made a mistake in your shipping address, please email us at talktous@zazamona.com as soon as possible. If your order has not yet been processed, we may be able to help you.
Email us at talktous@zazamona.com with all relevant information and we will be happy to help you.
We accept returns and exchanges of unwashed and unworn items with original labels within 14 days from the date of receipt of your purchase. Please be aware that we do not cover return shipping costs. For more information, please refer to our Shipping and Returns Policy.
Of course you can! To process an exchange, please inform us by email at talktous@zazamona.com within the withdrawal period of 14 days and let us know your reason(s). We will send you instructions and a return form via email, which you can tape to your parcel. Please be aware that we do not cover the shipping costs involved in the exchange. You can exchange your item for any size as long as it’s in stock.
If we haven’t answered your question, contact us at talktous@zazamona.com and we will be more than happy to help. As it’s just us sisters starting out, please allow up to 2-3 business days for a response to your customer service inquiry.